skip to Main Content
Assessing IT Maturity

Last week, PDS hosted our annual technology conference (PDS Connect) and I had the privilege of hosting a session entitled, “Assessing Your IT Maturity.” The idea for this session evolved after nearly a year of presenting clients a scale PDS had created which asked them to rank distinct areas within IT ranging from “survival” to “strategic.” The feedback we received from those presentations encouraged us to dig deeper. I am glad we did.

As part of the session, people who attended are going to be receiving data that reflects not only their own IT maturity but also how they compare to their peers in Healthcare, Government & Education and Corporate organizations. I am compiling the data now but want to share some interesting early insights.

We really are not that different.

After 20 years of being in IT I cannot count the number of times I have heard, “our business is really different than any other.” While I am not denying each IT organization or industry is different, I tend to think the 80/20 rule applies here. Eighty percent of what IT organizations deal with on a day-to-day basis is common across all organizations or industries. The 20% makes them unique. In fact, as I analyze the data it supports that premise. If indeed this is true, shouldn’t the 20% that makes an organization unique be receiving most of an organization’s attention?

People who work for the same organization can view things very differently.

A quick view of the data suggests people who are in similar roles within an organization tend to have a similar view of an organization’s IT Maturity. I suppose that really should not be surprising. Surprising was the discrepancy of views, in some organizations, of people who worked in different areas of IT. One of the topics I covered in the session was the idea of scalability and the fact it is more than just a technology discussion. It involves people and process also. Silos are not built by the technology an organization uses, people build them. I think every IT organization would find it useful to assess the different viewpoints of the people who make up the entire team.

IT professionals enjoy sharing with other IT professionals.

Let us finally put the stereotype of the quiet and sometimes reclusive IT professional to bed. IT professionals enjoy interacting with each other and sharing new ideas when given the opportunity. I see it every year at PDS Connect and I certainly saw it in my session. In fact, if I could have increased the time for people to interact and share it would have been a better session. If IT organizations are not encouraging their people to collaborate, they are missing some potentially great ideas.

To those of you who were part of my session I look forward to sending your results out soon. Thank you for making PDS Connect the success it was. Your willingness to collaborate with your peers and share ideas continue to make this event something unique and special in our industry.

For anyone who was unable to attend, but has interest, please contact me or your PDS Account Director to learn more about our IT Maturity Model and how this can be of value to your organization.

Jack MacKenzie

During his tenure with PDS Jack has managed sales teams responsible for selling into K-12, Higher Education, Healthcare, Retail, Banking, Utilities, and Manufacturing. Jack earned a Bachelor of Science in History from the University of Milwaukee.

Back To Top