Eric Winburn has 20+ years of customer service experience, including roles at TDS and Target. He has been at PDS for over 12 years in a variety of capacities including Analyst, Team Lead, CSM, Manager, and his most current role, Director of Support Services.
Transforming Your Service Desk from Helpless to Help Desk
Wednesday, October 17 | 1:00 PM – 1:45 PM
Join PDS Director of Support Services, Eric Winburn to examine your Help Desk offerings. During the session, he will discuss the different phases of becoming as efficient as possible. This will range from reviewing your current processes and procedures, to reviewing industry standards and measuring employee satisfaction.