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Eric Winburn

Director of Support Services

PDS

Speaker Bio

Eric Winburn has 20+ years of customer service experience, including roles at TDS and Target. He has been at PDS for over 12 years in a variety of capacities including Analyst, Team Lead, CSM, Manager, and his most current role, Director of Support Services.

Session

Juggling IT Operations – How to reduce complexity and focus on business objectives

Thursday, October 10 | 1:15 PM – 2:00 PM

Join Greg Fliearman and Eric Winburn from PDS as they talk about how to juggle both proactive and reactive elements of IT Operations in a way that enables you as an IT leader to minimize risk, improve service quality and simplify your IT Operations. In today’s business world we are asked to juggle an increasing number of demands, everything from changing business requirements, shifting consumer demands to global competition. We will cover ways to simplifying the number of demands that you and your IT Team have to juggle when it comes to IT Operations, allowing you to put more time, energy and focus on the things that matter most to your business stakeholders.